Eight service hubs · dispatch-platform rollout
It holds back €16k of the €100k weekly target.
Gate · 24 Sep
Six of eight hubs are stable; Central owns 64 of 146 open jobs.
| Hub | Status | Open jobs | Next evidence |
|---|---|---|---|
| North | Stable | 18 | 95.4% on time |
| East | Watch | 31 | Training 20 Sep |
| South + five hubs | Stable | 33 | Benefits sustained |
| Central | Blocked | 64 | Routing gate 24 Sep |
It contributes the full €16k weekly benefit gap and delays the final two hubs.
Owner · Mara I.
Assign two integration engineers through the 24 September evidence gate.
Central still uses manual queues when the dispatch orchestrator misses a location event.
Jobs and location
Priority and route
Sequence and proof
Time, outcome, benefit
Travel rises and 64 jobs remain open.
Alert the duty owner after two missed events.
The six stable hubs improved every week; Central keeps the network 1.8 points below the rollout gate.
Fictional weekly operating ledger · 410 completed jobs per week at Week 6.
Integration controls the date; training controls whether the expansion creates value.
Two engineers
Two releases
24 Sep review
Go / hold
32 trained
Gate 2
Two sites
Clear by 24 Sep or hold two hubs.
32 champions pass the live scenario.
Elena · 24 Sep · decision in room
Protect the routing gate; reduce scope rather than accepting manual queues.
The service is fast after assignment; Central's manual queue creates the 27-minute loss.
Customer submits job and location.
96% complete first time
Manual queue at Central when events fail.
42 min · target 15
Technician follows ordered jobs.
88% first-time fix
Outcome writes to the ledger.
93.2% on time
Reconcile events every 15 minutes; alert Mara after two misses. Expected effect: recover 27 minutes and €16k per week.
Central's routing repair closes the remaining €16k gap to the €100k weekly target.
Keep the six stable hubs moving while the shared routing dependency is repaired.
Owner · Elena V.
Date · Today
Impact · Recover €16k / week
Owner · Mara I.
Date · 24 Sep
Impact · No manual routing debt
Owner · Jonas K.
Date · 20 Sep
Impact · 32 trained operators
Expand only when routing clears and every final-hub shift has a trained champion.
Clear Central's routing gate before expansion. Do not trade a visible date for invisible operating debt.
Review routing evidence, champion readiness and the €16k weekly value gap in one go / hold decision.